FAQ's

Question
Answer
Who is served by National Guard Hospitals?
Ministry of National Guard – Health Affairs provides excellent medical services to all National Guard employees and their dependants.

What information do I need to bring with me in order to open a file?​

 Please check the Registration page in Patient Services section.  ​

Where is King Abdulaziz Medical City located? ​

Please click on the desired city on the top of the page to find the location maps. ​

What kinds of services are provided by Ministry of National Guard – Health Affairs? ​

Ministry of National Guard – Health Affairs provides a extensive variety of health care services.  Please navigate from the home page under the services you require​

How do I find a doctor? ​

 To find a doctor check out the Online Services under Patients section.  ​

How do I request a copy of my medical records? ​

Medical records may be requested by contacting the Medical Records department.​

Who do I contact about billing questions?​

Ministry of National Guard – Health Affairs provides its services free of charge to its eligible patients. Any billing questions can be addressed with the Business Center for each respective city.  Please see Business Center link on the home page.​

What are the visiting hours?​

Visiting hours in the hospital are from 5-9pm.  No visitors will be permitted before or after the stated visiting hours.  The length of the visit should be no more than 30 minutes per visitor in all hospital wards.  ​

What is Ambulatory Care and what are the working hours?​

The Ambulatory Care Center is a 6 story out-patient care center that provides medical services to NGHA patients.  Inside you will find a pharmacy, admissions, appointments, registration eligibility offices, laboratory, medical imaging, patient referrals, social services dept., and medical records section. 
The working hours are: Saturday, Monday, Tuesday, and Wednesday: 8:00am-4:00pm
Sunday9:00am-4:00pm

Who are the Training and Development events directed to?​

Ministry of National Guard – Health Affairs and KSAU-HS staff only but there are certain few courses that are announced that the public can apply too. Requirements are announced with it.​

Are there specific events targeting the staff only or can students/health professionals from outside the Ministry of National Guard – Health Affairs apply?​

Yes there are but mostly Training the Development targets Staff.​

How can someone apply for training in the Ministry of National Guard – Health Affairs, and can anyone apply?​

Any student can apply if it is a requirement from their College (medical or administrative e.g. nursing or translation) and they can apply from KSA or worldwide. But they need to provide the following information: An official letter from the institution sent to the Training & Development department through the following email T&D_Inquiries@ngha.med.sa stating: The department that the student need to train in. The duration of the training. When it starts/ends. There are no fees. The Training & Development will issue a form to the requested department and will inform applicant of acceptance or refusal.​

How do I apply for a job?​

For Ministry of National Guard – Health Affairs: Go to the Job Seekers section of the NGHA website and search through the variety of positions available. Then register by filling out an online resume. For KSAU-HS: Go to the Visitors section of the KSAU-HS website and register by filling out an online resume. www.ksau-hs.edu.sa

I have an issue with my CV/Resume application, what do I do?​

Try again at another time. If the issue persists, use the Feedback section found on the footer and choose category Recruitment Application issue. Explain your issue in detail and include your ID number and any specific information.​

How can I submit a patient complaint?​

 Go to the Patient Services section of the NGHA website and submit a compliant using the Patient's Complaints online form. ​

How can I report a problem on the website?

Use the Feedback section found on the footer and choose category Webmasters.​

I need medical treatment but I am not an Ministry of National Guard – Health Affairs employee or dependent, can you help me? ​

 You can contact the Business Centers in all regions through the Business Centers section on the Ministry of National Guard – Health Affairs website. Moreover, you can inquire regarding medical eligibility through the Patient Services section.  ​

Where can I find medical training courses and their fees? ​

 Check under the Academic Events section on the Ministry of National Guard – Health Affairs website or Calendar of Events in the KSAU-HS website.  ​

How can I become a student in King Saud bin Abdulaziz University for Health Sciences?​

Check out the KSAU-HS website. http://www.ksau-hs.edu.sa

Last Modified

20-Oct-2016 10:17 AM