SLA Overview
This Agreement represents a Service Level Agreement between MNG-HA and its target
audience for the provisioning of "Bynahm" application service, which is required to provide a safe and
convenient way to communicate with the patient virtually.
MNG-HA is keen to achieve the satisfaction of all users of the "Bynahm"
application service.
This Agreement herein is valid until further notice.
Below, is shown the "Bynahm" application service adhering to the MNG-HA’s
required standards. Note that this time does not include the completion of missing requirements.
Service Scope
The following Services are covered by this Agreement:
- “Bynahm” application service allows patients to communicate virtually with their relatives.
Assistance and Support
"Bynahm" application service includes a questionnaire upon completion of the
service, which measures the user's satisfaction with the service provided to them.
Disclaimer
Links from these pages to external Web sites are provided as a service to visitors and
do not constitute an endorsement by NGHA. Such links are not under the auspices of NGHA; therefore, it is not
responsible for their content. Readers should use their discretion in applying any suggestions therein. kindly do
not hesitate to participate in the post-call survey if feedback is available and should be updated. The Ministry of
National Guard - Health Affairs respects your privacy and is committed to protecting it at all times. This online
privacy statement explains how the NGHA collects, uses and safeguards information on its application. This Internet
Privacy Statement applies only to information collected by the NGHA through its web-site while the application does
not use this information after logging in to the application itself.
Changes to the Internet Privacy Statement
As our organization, membership and benefits change from time to time, this Internet
Privacy Statement is expected to change as well. We reserve the right to amend the Internet Privacy Statement at any
time, for any reason. We will post a notice that this Internet Privacy Statement has been amended by revising the
"Last updated" date at the top of this page. The NGHA regularly reviews its compliance with this
application Privacy Statement. Please feel free to direct any questions or concerns regarding this application
Privacy Statement.
Terms of Use
Information owned by the Ministry of National Guard – Health Affairs and available on
its online app and official social media must not be reproduced, and users must comply with copyright and trademark
law. Proprietary information (name and published web content or portions of it, must not be used without written
permission from the owner.
Privacy and Confidentiality of Information
The NGHA implements security measures to protect against unauthorized access to or
unauthorized alteration, disclosure or destruction of data. We restrict access to personal information to the NGHA’s
business partners who may need to know that information in order to operate, develop or improve our services. These
individuals are bound by confidentiality obligations and may be subject to discipline, including termination and
criminal prosecution, if they fail to meet these obligations.
How we use personal information
Bynahm application does not use personal information after logging into the application
itself.
Electronic Service Standards
- Bynahm service are available during official visit hours based on MNG-HA policy and procedure.
- Service termination, maintenance or scheduled downtimes will be announced in advance through MNG-HA’s official
communication channels.