About Portal

Technological advancement has profoundly transformed various aspects of our lives, with the internet becoming a vital tool for individuals to manage their daily needs—especially in accessing information and obtaining services with ease and convenience. In this landscape, government e-portals have become a cornerstone of modern development plans, providing seamless communication, service integration, and enhanced quality.

The portal of the Ministry of National Guard Health Affairs stands as a model that reflects the Saudi government's dedication to accelerating digital transformation and fostering the development of a fully integrated information society aligned with the objectives of Saudi Vision 2030. At its core, the portal is designed to deliver services that meet the highest standards of quality and efficiency.

This comprehensive digital platform serves as the primary interface that highlights the leading role of the Ministry of National Guard Health Affairs in delivering healthcare services. Through this portal, users can access accurate and up-to-date information about available health services, in addition to streamlined access to various health programs and initiatives managed by the Ministry across its different departments.

The development of this portal aligns with the MNGHA’s strategic objectives to:

• Enable beneficiaries to access healthcare services electronically in a safe and efficient manner.
• Enhance public health awareness by providing reliable and comprehensive educational content.
• Support digital transformation in the healthcare sector.
• Improve user experience through effective communication channels and participatory practices that allow users to contribute to service development.​

Welcome to the official website of the Ministry of National Guard Health Affairs. In our commitment to providing a seamless and exceptional digital experience for all our valued visitors, the website’s navigation has been designed to ensure quick and direct access to available information and services, in line with the latest technical standards.

Simplified User Interface

The website features a clear and user-friendly interface, enabling smooth navigation across various sections and available services.

Categorized Content and Services

The content is structured into key categories, enabling users to efficiently access the information and services they need:

E-Services

Electronic services for patients, employees, vendors, careers, and mobile app users.

Patients and Visitors

Content Policy

The Ministry of National Guard Health Affairs is committed to delivering high-quality digital content through its official website, reflecting the organization’s identity and enhancing user experience. The Content Policy serves as a regulatory reference that governs the process of producing, publishing, and updating digital information, ensuring its accuracy, relevance, and accessibility.

The Policy Includes:

Responsibilities and Authorities

• The Corporate Public Relations and Management Affairs is responsible for reviewing and approving content prior to publication and ensuring its alignment with the Ministry's media standards.
• Each department within MNGHA is required to appoint a liaison officer to oversee the content of their respective department and ensure the information is accurate and regularly updated.
• Relevant departments shall collaborate in providing the approved content and necessary updates to the website administration in line with update requirements or media directives.

General Principles

• Accuracy and Credibility: Only content that has been reviewed and approved by the concerned authorities will be published.
• Clarity and Inclusiveness: Content is to be written in clear and accessible language, taking into account the diverse backgrounds of users.
• Transparency: Content should reflect institutional direction and foster trust.
• Timeliness: Information is regularly updated to ensure ongoing validity.

• Use grammatically correct, error-free Arabic.
• Maintain a formal and professional tone.
• Organize content into paragraphs or bullet points for easy readability.
• Avoid using complex terminology or unexplained abbreviations.
• Maintain neutrality and avoid promotional or personal content.

Image Standards

• Use only official or legally licensed images.
• Ensure high-resolution images (WebP format preferred for performance optimization).
• Images should be relevant to the functional or service-related context of the content.
• Avoid decorative or unrelated icons and images.

Link Standards

• Verify the functionality of all internal and external links before publishing.
• Use descriptive link texts that clearly indicate where the link leads.
• Avoid linking to unofficial or unreliable websites.
• Update or remove expired or broken links.

Content and Search Accessibility Standards

• Optimize content for search engines (SEO) by using accurate titles and relevant keywords.
• Structure pages in a way that facilitates easy access to information through categorization.
• Include an internal search function within content pages.
• Ensure accessibility for people with disabilities (contrast settings, alt text, font size).

• Content must be published only after formal review and approval by the responsible department.
• Adhere to a scheduled publishing plan that reflects priorities and organizational developments.
• Avoid duplicating content across sections without valid justification.
• Document all publishing and updating activities to maintain a digital record of content history.

Comments and E-Participation Standards

• The platform allows user comments and feedback through official communication channels.
• All submissions are reviewed before being made public to ensure they are free of violations.
• Comments containing abuse, misinformation, or malicious links are strictly prohibited.
• Analytical tools are used to measure user engagement with the content and to leverage feedback for continuous improvement.​​
  

User Charter

The Ministry of National Guard Health Affairs (MNGHA) portal is a vital platform for engagement and communication with its beneficiaries, offering comprehensive information and a wide range of services. MNGHA is dedicated to fostering a strong, lasting relationship with its audience, built on principles that promote transparency, continuous improvement, and mutual benefit.

This User Charter defines the portal's commitments to its visitors and outlines the responsibilities expected from users in return.

1. Commitments of the Ministry of National Guard Health Affairs

In alignment with MNGHA's vision and mission, and in pursuit of the objectives of its digital portal, we strive to provide the best possible services to our users—whether citizens, residents, individuals, or organizations. This charter outlines key commitments of the portal, which include:

‌a. Assistance and Support:

The portal includes a dedicated Assistance and Support section designed to meet users' needs in an inclusive and user-friendly format. It offers easily readable content, multimedia resources in various formats, and comprehensive information. In addition, users can access a variety of support tools, including contact forms, FAQs, live chat, and links to further assistance channels.

‌‌b. Privacy and Information Confidentiality:​​​

The Ministry of National Guard Health Affairs (MNGHA) prioritizes the privacy and confidentiality of its users’ information with the highest level of commitment. The portal’s administration continuously strives to uphold exceptional service standards through a comprehensive Privacy and Confidentiality Policy that safeguards user data and ensures secure interactions.

‌‌‌c. Communication and Engagement Mechanisms:​​​​​

The portal administration is dedicated to promptly addressing inquiries submitted via the Contact Us page and the Patient Feedback service. To further enhance transparency and user engagement, MNGHA also offers a specialized live chat channel. This feature supports open communication, reinforces mutual respect between MNGHA staff and its audience, and provides users with a direct avenue to report issues such as corruption or administrative concerns, as well as to share suggestions and innovative ideas.​

2. E-Services Standards