Top Rated Services (till 5 services)

2024

• 2024
• 2023
• 2022

#	Service	Satisfaction Rate
1	Provide Home Health Care Service	5.0
2	Test Results Review	4.5
3	Laboratory Results Review	4.5
4	Vaccination Information Review	4.4
5	Radiology Results and Image Review	4.3

#	Service	Satisfaction Rate
1	Provide Home Health Care Service	5.0
2	Test Results Review	4.3
3	Laboratory Results Review	4.3
4	Radiology Results and Image Review	4.2
5	Vaccination Information Review	4.2

#	Service	Satisfaction Rate
1	Cancel Appointment	4.6
2	Laboratory Results Review	4.0
3	Test Results Review	4.0
4	Electronic Medical Record Details Review	4.0
5	Radiology Results and Image Review	3.9

Less Rated Services (till 5 services)

2024

• 2024
• 2023
• 2022

#	Service	Satisfaction Rate
1	Cancel Appointment	3.9
2	Refill Prescriptions	3.8
3	Book New Appointment	3.5
4	Reschedule Appointment	3.5
5	Dental Appointments Booking	2.5

#	Service	Satisfaction Rate
1	Previous Visits History Review	4.0
2	Cancel Appointment	3.7
3	Reschedule Appointment	3.1
4	Book New Appointment	3.1
5	Dental Appointments Booking	2.6

#	Service	Satisfaction Rate
1	Review and Refill Prescriptions	3.3
2	Reschedule Appointment	3.0
3	Book New Appointment	3.0
4	Dental Appointments Booking	2.9
5	Provide Home Health Care Service	2.0

​

Service performance statistics

2024

• 2024
• 2023
• 2022

Product	Service Name	Total platform users	Total uses of the service	Number of participants in the rating	Satisfaction Rate
Appointments
	Book New Appointment	54,811,629	2,182,929	43,846	3.5
	Reschedule Appointment	54,811,629	2,182,929	43,846	3.5
	Cancel Appointment	54,811,629	2,182,929	330	3.9
Test Results
	Test Results Review	54,811,629	7,6026,487	62,196	4.5
	Laboratory Results Review	54,811,629	3,510,982	62,196	4.5
	Radiology Results and Image Review	54,811,629	1,582,699	28,756	4.3
	Special Clinic Results Review	54,811,629	1,397,958	28,756	4.3
	Pathology Test Results Review	54,811,629	1,111,009	17,666	4.3
Prescriptions
	Review and Refill Prescriptions	54,811,629	2,165,548	954	3.8
	Review Inpatient Prescriptions	54,811,629	2,165,548	954	3.8
	Review Outpatient Prescriptions	54,811,629	2,165,548	954	3.8
	Review Emergency Prescriptions	54,811,629	2,165,548	954	3.8
	Refill Prescriptions	54,811,629	2,165,548	954	3.8
Dental Appointments
	Dental Appointments Booking	54,811,629	214,515	1261	2.5
Home Health Care
	Provide Home Health Care Service	1,552	1,552	150	5.0
Vaccination
	Vaccination Information Review	54,811,629	120,559	9,469	4.4
Electronic Medical Record
	Electronic Medical Record Details Review	54,811,629	332,866	15,715	4.3
Medical Report
	Medical Report Review	54,811,629	737,759	9,337	4.1
	Request a medical Reports	54,811,629	99,140	9,337	4.1
Visit History
	Previous Visits History Review	54,811,629	617,271	10,680	4.2
	Outpatient Previous Visit History Review	54,811,629	617,271	10,680	4.2
	Inpatient Previous Visit History Review	54,811,629	617,271	10,680	4.1
	Emergency Previous Visit History Review	54,811,629	617,271	10,680	4.1

Product	Service Name	Total platform users	Total uses of the service	Number of participants in the rating	Satisfaction Rate
Appointments
	Book New Appointment	36,796,592	3,225,544	96,260	3.1
	Reschedule Appointment	36,796,592	3,225,544	96,260	3.1
	Cancel Appointment	36,796,592	3,225,544	540	3.7
Test Results
	Test Results Review	36,796,592	6,062,917	134,195	4.3
	Laboratory Results Review	36,796,592	2,437,696	134,195	4.3
	Radiology Results and Image Review	36,796,592	1,133,992	65,805	4.2
	Special Clinic Results Review	36,796,592	1687,978	65,805	4.2
	Pathology Test Results Review	36,796,592	803,251	40,989	4.2
Prescriptions
	Review and Refill Prescriptions	36,796,592	811,004	1,551	4.1
	Review Inpatient Prescriptions	36,796,592	811,004	1,551	4.1
	Review Outpatient Prescriptions	36,796,592	811,004	1,551	4.1
	Review Emergency Prescriptions	36,796,592	811,004	1,551	4.1
	Refill Prescriptions	36,796,592	811,004	1,551	4.1
Dental Appointments
	Dental Appointments Booking	36,796,592	3,225,544	4,116	2.6
Home Health Care
	Provide Home Health Care Service	446	446	150	5.0
Vaccination
	Vaccination Information Review	36,796,592	91,607	16,258	4.2
Electronic Medical Record
	Electronic Medical Record Details Review	36,796,592	338,100	35,645	4.1
Medical Report
	Medical Report Review	36,796,592	45,467	20,867	4.1
	Request a medical Reports	36,796,592	45,467	20,867	4.1
Visit History
	Previous Visits History Review	36,796,592	471,281	23,820	4.0
	Outpatient Previous Visit History Review	36,796,592	471,281	23,820	4.0
	Inpatient Previous Visit History Review	36,796,592	471,281	23,820	4.0
	Emergency Previous Visit History Review	36,796,592	471,281	23,820	4.0

Product	Service Name	Total platform users	Total uses of the service	Number of participants in the rating	Satisfaction Rate
Appointments
	Book New Appointment	43,439,110	7,067,136	259,086	3
	Reschedule Appointment	43,439,110	7,067,136	259,086	3
	Cancel Appointment	43,439,110	7,067,136	1,050	4.6
Test Results
	Test Results Review	43,439,110	7,932,402	348,081	4
	Laboratory Results Review	43,439,110	3,477,252	348,081	4
	Radiology Results and Image Review	43,439,110	1,296,783	164,489	3.9
	Special Clinic Results Review	43,439,110	2,201,587	164,489	3.9
	Pathology Test Results Review	43,439,110	956,780	104,334	3.8
Prescriptions
	Review and Refill Prescriptions	43,439,110	908,507	2,925	3.3
	Review Inpatient Prescriptions	43,439,110	908,507	2,925	3.3
	Review Outpatient Prescriptions	43,439,110	908,507	2,925	3.3
	Review Emergency Prescriptions	43,439,110	908,507	2,925	3.3
	Refill Prescriptions	43,439,110	908,507	2,925	3.3
Dental Appointments
	Dental Appointments Booking	43,439,110	7,067,136	11,421	2.9
Home Health Care
	Provide Home Health Care Service	278	278	288	2
Vaccination
	Vaccination Information Review	43,439,110	161,623	52,202	3.8
Electronic Medical Record
	Electronic Medical Record Details Review	43,439,110	467,970	102,623	4
Medical Report
	Medical Report Review	0	0	0	0
	Request a medical Reports	0	0	0	0
Visit History
	Previous Visits History Review	43,439,110	535,490	71,359	3.9
	Outpatient Previous Visit History Review	43,439,110	535,490	71,359	3.9
	Inpatient Previous Visit History Review	43,439,110	535,490	71,359	3.9
	Emergency Previous Visit History Review	43,439,110	535,490	71,359	3.9​ ​ ​

Last Modified: 6/22/2025 2:41 PM Saudi Arabia Time

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