User Charter

An Official website of the Kingdom of Saudi Arabia

How to verify?

Official Saudi Government website URL ends with med.sa

Website belongs to an official government organization in the Kingdom of Saudi Arabia always ends with med.sa

Official Secure websites use HTTPS

Secured governments websites in the Kingdom of Saudi Arabia use Https encryption.

Registered on Digital Government Authority: 20221231224

The Ministry of National Guard Health Affairs (MNGHA) portal is a vital platform for engagement and communication with its beneficiaries, offering comprehensive information and a wide range of services. MNGHA is dedicated to fostering a strong, lasting relationship with its audience, built on principles that promote transparency, continuous improvement, and mutual benefit.

This User Charter defines the portal's commitments to its visitors and outlines the responsibilities expected from users in return.

1. Commitments of the Ministry of National Guard Health Affairs

In alignment with MNGHA's vision and mission, and in pursuit of the objectives of its digital portal, we strive to provide the best possible services to our users—whether citizens, residents, individuals, or organizations. This charter outlines key commitments of the portal, which include:

‌a. Assistance and Support:

The portal includes a dedicated Assistance and Support section designed to meet users' needs in an inclusive and user-friendly format. It offers easily readable content, multimedia resources in various formats, and comprehensive information. In addition, users can access a variety of support tools, including contact forms, FAQs, live chat, and links to further assistance channels.

‌‌b. Privacy and Information Confidentiality:

The Ministry of National Guard Health Affairs (MNGHA) prioritizes the privacy and confidentiality of its users’ information with the highest level of commitment. The portal’s administration continuously strives to uphold exceptional service standards through a comprehensive Privacy and Confidentiality Policy that safeguards user data and ensures secure interactions.

‌‌‌c. Communication and Engagement Mechanisms:

The portal administration is dedicated to promptly addressing inquiries submitted via the Contact Us page and the Patient Feedback service. To further enhance transparency and user engagement, MNGHA also offers a specialized live chat channel. This feature supports open communication, reinforces mutual respect between MNGHA staff and its audience, and provides users with a direct avenue to report issues such as corruption or administrative concerns, as well as to share suggestions and innovative ideas.

2. E-Services Standards

The maximum load time for the homepage and all other portal pages should not exceed 5 seconds.
The average load time for the homepage is between 3 to 5 seconds.

3- User Responsibilities

As MNGHA is committed to providing the highest quality services to its clients, there are several responsibilities that users are expected to uphold to ensure effective and beneficial use of the portal, as outlined by its administration. These include:

Use Policy and Disclaimer

Privacy and Policy

Users are expected to review these pages and comply with the terms contained therein.