Quality & Patient Safety Department in Madinah, are aspiring to have a healthcare institution, where everybody is an advocate for patient safety and where patient themselves are key players in sound process of healthcare decision making. We are also aspiring to create a role model organization of excellence where every single employee is happy, proud, and practicing a cutting edge lean skills with profound knowledge and where we shall strive for no less than this.
The Department of Quality & Patient Safety provides improving healthcare delivery to patients, enhancing the outcomes of the hospital by reducing rework, minimizing waste, and improving efficiency.
Vision
Aspiring to be a leader in healthcare quality and Patient Safety practices and research, nationally and globally.
Mission
Saving Lives..... Developing the Organization..... Nurturing Innovations.
Core Values
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Mutual support.
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Quality and safety.
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Just culture.
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Staff satisfaction.
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Professionalism.
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Effectiveness and efficiency.
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Team work. Page
Objectives
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Provide highest quality care using available resources
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Creating promoting healthcare environment
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Excellency in patient safety and satisfaction
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Motivated, innovative, and skilful staff
Clinical services provided
Quality & Patient Safety Department is measuring the level of quality instruments:
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Patient Satisfaction surveys
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Safety reporting system
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Medical error reports
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Leadership engagement with the front- line employees
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Transparency interaction with patients and employees
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Transparency in reporting errors
Administrative services provided
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Regional oversight of quality and patient safety program and activities.
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Accreditation-related activities (CBAHI and JCI).
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Serving in hospital-wide committees.
Staff
Education and Training
Quality & Patient Safety Department is functioning as a common resource for education, training, and consultation activities, for all units/services in Madinah Region, supporting a system approach and multidisciplinary teamwork, arming to ensure the implementation of an effective QPS system in all clinical facilities of the region.
The following services are currently provided:
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Patient Safety/Risk Management Activities (Proactive and reactive).
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Accreditation Preparation and Continuous Readiness.
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Performance Improvement and Clinical Audit
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Medication Safety
KPIs
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Closure time of Safety Reports (SR) within 10 days-time frame
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Average number of Safety Reports (SR) per patient
Achievement and awards
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National Accreditation Saudi Central Board Accreditation of Healthcare Institution (CBAHI), February 2019
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Joint Commission International Accreditation (JCIA), April 2021.
Leadership
Dr. Hattan Esilan
Director
Contact Us
Email: QPS-M@NGHA.MED.SA
Phone:+966-14-8669999
Ext: 68049
