​Frequent Asked Questions

Q 1: What is the basic concept of Vendors portal?

It is a self- service of Enterprise Resource Planning system (ERP), which allows registered suppliers to communicate and view electronic business and transactions with the Logistics and Contracts staff in the Ministry of National Guard Health Affairs through the Internet.

Q2: When I first tried to log into the portal, I got a login error, what’s the reason?

The password for the portal is very case sensitive. Make sure you enter your password correctly. For example, if your password is "Work", you must type the word as it is taking into account upper and lowercase characters.

Q3: What should I do if the password is incorrect?

Use the Login help box and complete the requirements to receive a new password.

Q4: I got a screen error due to browser problems when I tried to enter the portal for the first time. What should I do?

Try to login using another computer. If the same problem persists, you may check with your company's technical team. Make sure you are using Internet Explorer.

Q5: Is it possible for the same company or sector to have more than one account in the portal?

Yes, it is possible. However, the company must request this previously in a formal letter sent to the Department of Procurement at Ministry of National Guard Health Affairs stating the reason for the new account request.

Q6: Is it possible to invite us or invite any external supplier who has not yet registered to join the Vendors portal?

Yes it is possible, but after providing us with the documents necessary for the registration process.

Q7: Is it possible to request cancellation or change purchase approval through the site?

Yes, through rejecting the purchase approval in the electronic supplier system, provided that this purchase order was not previously approved by the supplier in the system.

Q8: Is it possible to offer an amended version of the quote?

Yes, however it must be according to the conditions mentioned in the pricing request.

Q9: Can we upload attachments for each item separately (for example, upload a catalog image of a particular item) and attach a presentation for each pricing request or request tender information?

Yes, this is practically applicable.

Q10: Can we access our previous invoices and receivables through the vendor’s portal?

Yes, you can view previous invoices and receivables via the portal.

Q11: What should I do if my notifications on the portal are unreadable?

If these notifications are unreadable, it is better to follow up with your IT department to accept PDF or HTML files or other vendors portal messages.

Q12: Are there any available training materials (modules) on how to use the vendors’ portal?

Yes, there are training modules available on our main website under the Suppliers icon.


For further clarification please do not hesitate to contact us by e-mail: i-supplier@ngha.med.sa  

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