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Service Level Agreement

E-Services Service Level Agreement SLA

SLA Overview

This Agreement represents a Service Level Agreement between MNG-HA and its target audience for the provisioning of E-services required to support and sustain the services.

MNG-HA is keen to fulfill its satisfaction target audience satisfaction by providing e-services 24/7.

This Agreement herein is valid until further notice.

Below, you can find a list of e-services adhering to the MNG-HA’s required standards, as well as the maximum time to provide such services. Note that this time does not include the completion of missing requirements, as well as the time to be taken by a third party, such as government authorities, in processing the transaction.

Service Scope

The following Services are covered by this Agreement:

  • Patients eServices.
  • Job Seekers.
  • Vendors eServices.
  • Health Professionals.
  • Employees eServices.
  • Verification eServices.
  • Mobile Services.

Assistance and Support

Most of MNG-HA e-Services includes a section for assisting and supporting the target audience, in the form of a readable content such as User Guides.

Privacy and Confidentiality of Information

The NGHA implements security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to personal information to the NGHA’s business partners who may need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

For more information regarding the Information security and Site security features, Click Here .

Electronic Service Standards

  • MNG-HA’s e-services are available 24 hours a day, 7 days a week.
  • Service termination, maintenance or scheduled downtimes will be announced in advance through MNG-HA’s official communication channels. ​
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Last Modified

1/31/2023 9:32 AM