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Service Details

Suggestions & Complaints Review

This service allows the patients for  submitting suggestions and complaints to the Patient Services Department​.​

Service Level Agreement
App Store Google Play
Target Audience

Citizen

Service Cost

Free

Service Language

Arabic and English

Service Duration

Immediately

Service Delivery Channels

IOS Application , Android Application

User Manual FAQ
Service release date: 1/9/2016

  • Log-in to the Patient Services portal using your Nafath, biometric, or credentials.

  • Go to the Main Page in the Patient Services Portal.

  • Click on the messages icon

  • Select suggestions and complaints from the messages screen

  • select the required service

  • write the content of the message

  • add email

  • add attachments if any

  • click send

  •  An active medical file that is eligible to get the service in one of the Ministry of National Guard Health Affairs facilities or National Guard health centers.

  • National ID or Iqama number

  • Mobile Number

  • Military or employment enrollment confirmation

Service evaluation

Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly Dissatisfied

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Last Modified

5/20/2024 11:30 AM

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