Patient Portal Privacy Policy and SLA

About the Patient Portal

The Ministry of National Guard - Health Affairs (MNGHA) has develop the Patient Portal to serve the needs of its patients. Its mission is to allow patients to access their electronic medical record, provide electronic services, increase health awareness, promote positive health outcomes as well as offering reliable health information.

Funding

This site upholds the legal requirements set forth by the Kingdom of Saudi Arabia concerning disclosure of health related information.

The MNGHA is funded by the government and it falls under the umbrella of the Saudi National Guard. No form of advertising is recruited or hosted by this site in an effort to support funding.

Disclaimer

Information provided on MNGHA web portal is neither intended nor implied to be a substitute for professional medical advice. You should not use the information on this web site or the information on links from this site to diagnose or treat a health problem or disease without consulting with a qualified healthcare provider.

Should a medical condition exist, please consult your family physician for medical advice. Always seek the advice of your physician or other qualified health providers prior to starting any new treatment or with any questions you may have regarding a medical condition.

Links from these pages to external Web sites are provided as a service to visitors and do not constitute an endorsement by MNGHA. Such links are not under the auspices of MNGHA; therefore, it is not responsible for their content. Readers should use their discretion in applying any suggestions therein.

We strive to assure our web-site is accurate and timely, but we cannot guarantee the complete accuracy of the content at all times.

If you feel that any of the information here is in error or needs updating, please leave a comment or/and send an e-mail.

The Ministry of National Guard - Health Affairs respects your privacy and is committed to protecting it at all times. This online privacy statement explains how the MNGHA collects, uses and safeguards information on its web-site. This Internet Privacy Statement applies only to information collected by the MNGHA through its web-site.

Terms of Use

Information owned by the Ministry of National Guard – Health Affairs and available on its online portals and official social media must not be reproduced, and users must comply with copyright and trademark law. Proprietary information (name and published web content or portions of it, including but not limited to medical articles, guides, and multimedia) must not be used without written permission from the owner.

Privacy and Confidentiality of Information

How we use personal information

Once collected, we may use your personal information for the following purposes:

Register you for programs and services you have requested
Process, fulfill and follow up on your orders or membership application
Answer your e-mails or on-line requests
Send information you request
Ensure the MNGHA site is relevant to your needs
Deliver MNGHA services such as newsletters, meetings or events
Notify you about new products/services special offers, upgrades and other related information from the MNGHA

Changes to the Internet Privacy Statement

As our organization, membership and benefits change from time to time, this Internet Privacy Statement is expected to change as well. We reserve the right to amend the Internet Privacy Statement at any time, for any reason. We will post a notice that this Internet Privacy Statement has been amended by revising the "Last updated" date at the top of this page. The MNGHA regularly reviews its compliance with this Internet Privacy Statement. Please feel free to direct any questions or concerns regarding this Internet Privacy Statement or NGHA’s treatment of personal information by sending us an e-mail.

Service Level Agreement

SLA Overview

This Agreement represents a Service Level Agreement between MNGHA and its target audience for the provisioning of Patient Portal services required to support and sustain the services.

MNGHA is keen to fulfill its satisfaction target audience satisfaction by providing Patient Portal services 24/7.

This Agreement herein is valid until further notice.

Below, you can find a list of Patient Portal services adhering to the MNGHA’s required standards, as well as the maximum time to provide such services.Note that this time does not include the completion of missing requirements, as well as the time to be taken by a third party, such as government authorities, in processing the transaction.

Service Scope

The following Services are covered by this Agreement:

List of visit history.
List of patient appointments.
Appointment reminder service.
Add and cancel appointment for Business center.
Medication Alarm service.
Medication Refill.
View test results.
Self assessment and add health note.
Health education service.

Assistance and Support:

Most of MNGHA Patient Portal Services includes a section for assisting and supporting the target audience, in the form of a readable content such as User Guides.

Electronic Service Standards

MNGHA’s Patient Portal services are available 24 hours a day, 7 days a week.
Service termination, maintenance or scheduled downtimes will be announced in advance through MNGHA’s official communication channels.

Data Collection Methods

Personal data entered by the user, which is required for registering in the channels provided by the Ministry.
Health related data from fitness app that given a permission including blood oxygen, blood pressure, and heart rate.

Use of Personal Data

The personal data collected from the user and is essential to achieve the specific purposes outlined in the policy or the legal requirements specified by Personal Data Protection Law and its implementing regulations.

Storage and destruction of personal data

Personal data is stored within the Kingdom of Saudi Arabia on servers managed by the corporate department of IT and Cyber Security at the Ministry of National Guard. These servers are protected using the best technology and methods in accordance with the policies and controls of the National Cyber Security Authority, as well as international standards, to prevent unauthorized access and minimize cyber risks. The data will be securely destroyed once the purpose for its collection is fulfilled, using methods that ensure it cannot be retrieved or accessed again, in accordance with the Ministry of National Guard's policies. Personal data will retain for as long as necessary to fulfil the purposes for which it was collected and can be accessed at any time. If you choose to delete your collected data, you can contact support team and data will be erased.