The Ambulatory Care Service at KASCH

The Ambulatory Care Service at KASCH provides tertiary out-patient care services to eligible patients in compliance with Strategic Plans and approved policies and procedures.

The out-patient care is delivered by multi-disciplinary teams of specialists and support workers dedicating their efforts and experience to provide quality out-patient care such as Pediatrics, Pediatric Surgery, Adult and Pediatric Hematology /Oncology/Transplant, Pediatric Neonatology, Diabetic Retina Clinics, Adult Diabetic & Endocrine Clinics Employee Health Clinic, Adult Organ Transplant & Adult Hepatology and Podiatric Surgery Clinic.

Mission

Our ambition is to provide care for our patients that compares with the best, not only in the region but also the rest of the world.

Our mission is to provide our patients, their families and our community with extraordinary healthcare service; to ensure peace of mind through high quality, compassionate treatment; and to deliver care beyond their expectations.

Objectives

• Deliver the safest care and excellence in patient experience.

• Be a model employer.
  

• Be a leader in operational performance.

• Lead the integration of care pathways for the populations we serve.

• Improving access to care for all patient referred to our institute.

Vision

Our focus is on providing and improving quality of care, including outpatient experience, safety and outcomes, while embracing innovation to deliver enhanced productivity and improved services.

To be a provider of high quality outpatient-focused health care that is readily accessible, cost effective and meets the needs of the communities we serve.

Key Performance Indicators (KPIs)

1. Four (4) weeks access to care for all new referrals.

2. Waiting list percentage of fixed date appointment.

3. Clinic Activity/No show rate in Weekly Basis.

4. Monitoring of Walk in.

5. Monthly Report Regarding Referral Activity for all the Departments in KASCH.

6. Waiting List Quarterly Report to all Departments in KASCH.

7. Pending Unscreened Referrals reminder (report generated every 1st week and 3rd week of the month).

8. Monthly Report for Unscreened Rejected Referral 4 weeks access to care for all new referral.