MNGHA has recently participated in the international celebration of Doctors' Day, Nurses' Week and Medical Laboratory Professionals Week.
Celebrating these special days is a way of honoring our caregivers and the work they do for the patients. Your contributions and sacrifices are held in highest esteem and our sincere appreciation for keeping our patients healthy.
You serve as the organization's movers. Without your commitment, we would not have achieved the best clinical standards. You have worked tirelessly through the three-year global pandemic; keeping the momentum until now, ensuring the seamless provision of the highest clinical care is delivered.
I would also like to take this opportunity to celebrate a major IT achievement for the whole MNGHA being the first recipient of the quadruple Stage 7 validation (https://www.healthcareitnews.com/news/emea/ministry-national-guard-health-affairs-saudi-arabia-receives-stage-7-infram). MNGHA has now become the first organization in the world to receive four Stage 7 HIMSS validations and making us one of the most digitized hospital system. In addition, MNGHA is the second in the world to receive INFRAM Stage 7, which is the highest level of digital maturity for the IT infrastructure in healthcare.
These invaluable contributions from all stakeholders highlight how the culture of excellence is truly embraced at MNGHA. As always, I am extremely proud of the people of our organization who constantly deliver the outstanding and best outcomes.
This gracious month of fasting feels more special after living through the Covid-19 pandemic that makes the blessing of the Ramadan most welcome.
I would like express once again my appreciation to our brilliant staff who are the drivers for our quality & safety, improvement, and achievement.
We all understand that healthcare is more than just a job/career, it is a calling, to make a difference in the patients' as well as their families' lives. We dedicate ourselves to helping others. We selflessly work to heal and care for our patients. This human touch is always fulfilling and we should always celebrate when patients get better.
The wonderful patient care relationship should always be recognized. Nothing beats the feeling of witnessing healed patients and the restoration of healthy quality of life.
Certainly, this alleviates the stresses from the workload and gives so much sense of accomplishment, pride and fulfillment.
There is no such profession where others voluntarily share the most personal and sensitive information about their health and lives. This honor and responsibility is very meaningful and emotionally rewarding.
Our topnotch staff work extraordinarily and tirelessly, across all disciplines, units, division, departments to bring about this excellent patient care in MNGHA.
Thank you for being instrumental to the healing, comfort and wellness of our patients and their families.
MNGHA needs to strive continuously towards fulfilling its mission, and achieve incomparable healthcare for our patients and their families whether at inpatient, ambulatory or family practice care practices.
Throughout the continuum of MNGHA care delivery, we should stress on being Efficient, Timely, Safe, Compassionate, Passionate and Empathetic. It is highly important for all of us to embrace and implement all these principles, give our best to achieve Zero Harm, and practice these altogether round-the-clock so we can continue to be an outstanding organization.
The MNGHA staff are the true champions who can provide the patients the well-deserved Best Clinical Outcome. Surely, they deserve nothing less.
Although I am stating the obvious, I could not be any prouder of your support and continuous commitment to ensuring exceptional patient care.
leading through the times of challenges, uncertainty and unprecedented
circumstances have sharpened its future focus to strengthen our approach
to MNGHA healthcare clinical practice and care delivery.
behavior is how an organization runs and what it aspires to be.
Understanding and believing in our organizational mission, vision, and
objectives shape the organizational behavior and lead to high
achievements. Setting high expectations for every staff will help
implement the best standards of safe clinical care.
timely communications and collaboration are crucial pillars for the
core image of a great organization. Team collaboration with motivated
and engaged workforce is essential to ensure commitment for
effectiveness and efficiency. Emphasis on inspiring for
high-productivity and achievements with dynamic, interdependent,
interconnected MNGHA departments, divisions, teams, staff and management
is a hallmark of a successful and positive organizational behavior.
importance of organizational behavior to help achieve culture of
excellence and values to build strong, vibrant, technology-enabled
healthcare system cannot be overemphasized.
MNGHA is counting on its entire staff as the wellspring of future growth, achievements and excellence.
I am so grateful for the compassion, talent and strength of our care team members.
as we thought that the Covid-19 pandemic is winding down, the new
Omicron variant started to hit the globe hard at a speedy wave. This
virus created further uncertainty to everyone as we are facing an
alarming surge of cases.
timing is tough as the healthcare system and healthcare workers have
already been strained, exhausted, and overwhelmed seeing no signs of
returning to normal anytime soon.
difficult times have also tested MNGHA’s culture and values. The year
2021 has witnessed an extraordinary commitment to deliver the highest
level of clinical care. With the approval of the MNGHA’s 10-year
Integrated Clinical Strategic Plan to be formally launched in 2022,
MNGHA looks into the future with very significant departmental clinical
productivity and above-target attainments. Therefore, we have to prepare
for Year 3 of the pandemic with the hope of getting closer to normality
and less disruptions. This means that while we continue to control the
spread, let us perform at the highest level of achieving better,
efficient access to care, and clearing the backlog.
we head for 2022, MNGHA commits to strengthening resilience and
improvements, acceleration of smart healthcare, sustain coordinated and
efficient clinical services interdependence. Moreover, advance
healthcare workers’ welfare and wellbeing through the newly created
Staff Experience Program. In addition, the commissioning of the Women’s
Health (KAMC-CR), KASCH and Neuroscience Center (KAMC-WR) have been
recently announced for our 2022 budget.
Once again, I would like to thank the management and staff for all the support. You have shown during these times that YOU ARE OUR ORGANIZATION’S PILLAR OF STRENGTH. You have worked so hard to make MNGHA such a wonderful place for healing and work.
I cannot thank you enough for these efforts and I am forever grateful for your support.
It is with great pride that I share with you another successful project developed by the MNGHA. The National Approach to Standardize and Improve Mechanical Ventilation (NASAM) initiative, an innovative and collaborative multicenter, multidisciplinary program that aims to implement evidence-based practices to reduce complications associated with mechanical ventilation in critically ill patients.
NASAM was launched in January 2019, across 42 ICUs in the Kingdom, including 13 ICUs in the five (5) MNGHA hospitals and 29 ICUs in other health sectors. This project implements the standards of best practices for mechanical ventilation at critical care units.
MNGHA led a national system improvement program with the following clinical outcome: reduction in mortality, early weaning from mechanical ventilation, and early mobilization. It also has greatly improved the management of critical care Covid-19 patients during the pandemic.
I would like to encourage similar multicenter clinical trials and lead projects at a national level that implement a simultaneous, system-wide program to ensure the delivery of cutting-edge, patient-centered care.
MNGHA will continue to focus on measuring clinical outcomes and benchmarking to achieve the best outcome possible for our patients. Our commitment builds on this important measure of safe and effective clinical care.
The MNGHA has taken an important strategic goal to be recognized as a global healthcare leader in digital health and to make clinical care more “intelligent”. It is well poised to unlock its next achievement as Smart Healthcare thereby ensuring the best integrated care for the patients.
Smart Healthcare utilizes technology to connect the medical ecosystem in an intelligent manner and continue to innovate in order to transform for the future of virtual care.
MNGHA envisions to become a SMART Healthcare through one of the upcoming launch of new initiatives: Telehealth, Teleconsultation, Telepathology and Tele-ER.
Telehealth that delivers health and care remotely/online has become instrumental in medical assessment adopting in real time high clinical quality care that is more convenient, timely, smarter, efficient and compassionate while in strict compliance with ethical standards.
Just recently, the Health Affairs Council reviewed and approved APP 1443-01: Ambulatory Care Center TeleHealth Program. In addition, the HAC has approved the appointment of an Assistant Director for Telehealth who will manage and effectively implement the MNGHA Telehealth Program.
It is the mission of the MNGHA Smart Healthcare to establish sustainable solutions that enable our organization to carry out our solid commitment for patient’s access to care.
With these goals, I am confident that we are able to make MNGHA the best place for health and healing. I count on all of our talented and committed staff to join hands in transforming MNGHA to a smart healthcare. I hope you will all be proud of the exciting future of MNGHA.
Over the last few weeks we have been experiencing a rise in Covid-19 admissions specifically in critical care units. Despite this challenge, it is truly comforting to know that everyone is receiving the highest quality of clinical care.
Your insight of the situation and continuously dealing with patients’ conditions with utmost competence is exceptional. Moreover, treating the patients’ families and their loved ones with compassion and courage shows the greatness of your hearts.
It is my fervent hope for the staff to stay resilient in the midst of this crisis. We are all with you, supporting and praying for you to stay strong and maintain the passion of true service to our patients and their families.
In these crucial times, the power of kindness to one another and being genuinely concerned of each other’s well-being is truly essential in order for us to heal from the scars and chaos brought by this ongoing pandemic.
Caring, generosity, respect and consideration is the hallmark of our service to the patients.
Cultivating the virtue of humility and respect as MNGHA’s universal value is our greatest strength and should always be practiced specially at the time of great difficulties.
On behalf of the entire MNGHA leadership, I would like to express my sincere gratitude for the commitment and fortitude of all the staff.
In the heart of a successful and respected clinical care practice is the respect for time. We all understand how crucial time management is. Each second and minute is precious for all of our daily delivery of health care. Emergency, critical care, anesthesia, childbirth and surgical procedures are obviously super time sensitive practices and must leave no room for time wastage.
MNGHA is embarking on an inspiring initiative to eliminate any time loss specifically in bed management to improve the length of stay, nursing care, inpatient medication administration and OR services.
Just consider the time spent to administer antibiotics or other IV medications between the time ordered until actually been received by the patients. Mapping this journey can definitely be improved with efficient time management.
In addition, we have seen the impact of timeliness on the care of patients who present with myocardial infarction and stroke. Therefore, timely care, time efficiency and perception of time cannot be overemphasized and is a major determinant for clinical and operational excellence, higher quality of medical care, reduction of mortality and morbidity, prevention of worse outcomes, and patient satisfaction.
Time lost can never be recovered, hence, every second counts in taking care of patients. It is our duty to ensure promptness and punctuality is practiced in providing clinical care.
Please, let’s make timeliness our most important priority.
MNGHA as a healthcare organization is highly dependent on the value TRUST. The trust of patients and their families, and the trust in our healthcare system’s highly valued staff is fundamental to patient-centered care and a crucial cornerstone of patient-doctor medical/professional relationship.
While many factors are seen as important, influential and have a tremendous impact on the current and future delivery of health services, i.e digitization and technological advancement, TRUST remains central to clinical practice with a strong correlation to better clinical outcomes.
Patients must be able to trust their healthcare professionals with their lives and health. Healthcare professionals have a moral obligation to build this trust and treat patients that gives them confidence and assurance that they are receiving the best care that meets the highest ethical medical standards.
Knowledge, clinical skills, clinical competency, respect to patients, families, colleagues and teammates, and compliance with standards of best practices are essential elements toward building and maintaining trust.
Our aim is to earn the trust of our patients through dedication and compassionate care, which is a proud trademark of our service-oriented culture at MNGHA. Each patient serves as our golden opportunity to highlight our trustworthy clinical and operational services -- a pillar of MNGHA’s medical distinction.
Winning the trust of our patients establishes confidence that excellent clinical care outcomes and patients’ satisfaction & experience is assured. Thank you very much for providing the best reliable clinical care and for advancing trust as a very important value.
Since the WHO’s declaration of the Covid-19 pandemic in March 2020, we have never anticipated the scale of devastation in so many aspects of our lives. To date, the pandemic has led to 3.54 million deaths and 170 million cases globally.
MNGHA has met these challenges with a very powerful response at all levels of clinical care delivery accommodating the highest number of ICU cases and providing better clinical outcomes. The organization rose to the challenge at the most difficult time with all the staff specially our frontliners, supporting one another. I take pride how MNGHA’s valued employees exceeded our expectations and organizational ambitions. Simultaneously, we have maintained a reasonable operation and care of certain, time sensitive clinical conditions without care interruption.
I believe this comes from the inner strength cultivated in our organization that supports each other under a shared umbrella to survive any crisis, uncertainty and adversity together. The disruption brought by COVID19, has roused resilience in each one of us--a quality that doesn’t just aim to survive and bounce back from the struggles but also to be better than prior to the pandemic. The passion and dedication of the resilient staff to clinical care, as well as the mutual respect between colleagues during difficult experiences enabled each one to survive and thrive.
MNGHA is dedicated to support everyone to make our hospital the best place to care and healing, and create an environment enabling the staff reach their fullest potentials for excellence. The organization-wide efforts to focus on digitalization of healthcare, clinical performance and public health has never received so much attention until this pandemic.
Resilience will definitely stay relevant and a prominent quality in our organization. Many thanks for embracing this value and for your unwavering support.
I would like to thank employees from all regions who responded to the MNGHA Staff Experience Survey administered from March 1 to 8.
This survey was conducted with the purpose of co-developing the Workforce Experience Program with all the staff, initiate an open line of communication and strive to meet workplace expectations. The following were the survey questions:
What do you like best about working with MNGHA?
What can MNGHA do for you?
What can you do to make MNGHA the best place for patient care?
The comments and inputs from this survey will be reviewed and the results will be presented to the Health Affairs Council to establish strategic initiatives as soon as possible.
While the organization is thankful of the many positive feedback, the leadership also acknowledges the negative responses on various issues. Rest assured that the areas that need further improvement will be addressed as part of MNGHA’s strategic development plan in accordance with the national and international standards.
MNGHA puts high value on workforce experience giving it emphasis in the development of its overall strategy to be embedded it in its day-to-day practice and priorities. This is to ensure that each staff feels that they are at the best place not just for healing and care but the best place of work.
The Workforce Experience Program will be designed to focus on creating an environment that cherishes the employees, encourages team spirit, promote professional growth and well-being. With this, I hope to make the staff feel that their work is meaningful, no matter the level or position and that their commitment indeed makes a difference.
I look forward to a more inspired and happier MNGHA community.
Seeing how clinical care is rendered through the eyes of a patient best describes patient experience. In simple terms, it is patients’ perceptions.
Compassionate, humane, responsive and respectful care matter to patients. A healthcare worker’s personal and empathetic touch show that they are not just treated as disease, rather, persons whose thoughts, emotions, well-being and vulnerabilities are highly considered.
With this, I am pleased to announce MNGHA’s system-wide Patient Experience Program under the Quality and Patient Safety Department to be launched very soon. It is an essential stride toward the standardization of our patients’ experience measurement to meet and exceed national and international standards. Connecting with patients and learning from their feedback and experience would not only enhance clinical care practice and outcome but also serve as differentiator to patient journey.
This program will be the patients’ voice and indeed, MNGHA guarantees that it listens.
MNGHA’s very innovative model of Culture of Excellence creates an enabling infrastructure that puts patient experience as its top priority, supported by its strong digital platform making it the best place for healing and care. I have my full confidence in our MNGHA staff who have always delivered the best clinical care, hence, the best patient experience.
I look forward to your continued support and commitment towards this ambitious patient experience-driven journey.
Creating a culture of excellence and continuous improvement is MNGHA’s mission driven by enhanced patient and staff satisfaction and experience. The responsibility to adapt to innovation and high quality clinical standards of practice is everyone’s commitment even when no one is watching.
Clear and effective communication in organizations can create a culture of excellence rooted in trust that ensures patients, families and caregivers are treated with compassion, dignity and respect.
Building the right structures to make culture of excellence a reality, MNGHA launched large-scale projects such as Right Care, Right Now, iCARE, iSURGE comprehensive solution, allied health training and lead in nursing education, etc., towards robust, system-wide and excellent clinical performance & outcomes enabled by innovative digitalization strategies.
A complex healthcare organization as MNGHA, building a successful and sustainable culture of excellence is a big challenge and we eagerly, enthusiastically face these improvement opportunities in our everyday practice. The journey in itself is incredibly rewarding.
Together let us nurture TEAMWORK and strive to make MNGHA more EFFICIENT by fostering CULTURE OF EXCELLENCE in our organization’s DNA.
My high regards to all MNGHA’s valued and talented staff who are at the core of this huge mission and strategy.
The concept of efficiency in healthcare is the dynamic synergy between higher quality patient safety, effectiveness, and reliability. Efficiency is very important for enhancing equity and access to healthcare. It is a measure of quality and quantity of outcome simultaneously.
Highly efficient healthcare organizations exhibit strengths across many areas: leadership, decision-making, competent workforce, system processes and culture.
If a healthcare organization operates efficiently, it will produce an outcome without errors and harm.
Inefficiency in the Healthcare system is a global problem and approximately 20-50% is the percentage of waste. is experienced even in highly developed Healthcare system. Improved efficiency means very well eliminating wastage. One of the major reasons of inefficiency is the lack of integrated coordinated clinical care delivery, the “right care, right now” approach, efficiency will ensure access to care, availability of beds, OR time and reduction of length of stay.
Digitalization of healthcare is essential to improve efficiency through connectivity, data-driven decisions, etc.
Currently, various important performance and quality patient safety projects are ongoing, others will be launched soon, but then these initiatives require immediate action, participation and engagement by all. All departments in both Clinical and Operational areas will be engaged in a system that will measure our organization’s efficiency and effectiveness, thus I seek your support and cooperation.
Evaluating and improving organizational efficiency and effectiveness is a priority strategic goal which will be used to help ensure the continued growth and development of the MNGHA.
With this mindset, lets aim for a MORE EFFICIENT MNGHA.
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