We are thrilled to share a groundbreaking development in our mission to elevate patient care. The Health Affairs Council has recently approved the visionary Primary Health Care (PHC) Change Model, proposed by our Clinical Strategy Department on May 13, 2024. This landmark model represents a bold leap forward in our commitment to providing exceptional healthcare.

Phase One: Transforming Unplanned Care

On May 19, 2024, we embarked on Phase One of the PHC Change Model. This initial phase saw a significant expansion of booking slots, now available through the Patient Portal with a four-week advance window. This change is designed to better accommodate unplanned and on-demand care needs. Additionally, we streamlined our clinic operations by renaming all clinics to "Family Medicine," simplifying the booking process for our patients. The introduction of the PHC APP has further enhanced our capabilities, addressing physician workload and vacation planning for clinic closures.

Phase Two: Unveiling the Chronic Disease Management Center

As we advance into Phase Two, we are immensely proud to announce the opening of the MNGHA Chronic Disease Management Center at King Abdulaziz Medical City - Riyadh. This center is a cornerstone of the PHC Change Model, dedicated to serving patients with chronic conditions who require planned, continuous care.

Our new center will cater to patients with diabetes, hypertension, heart failure, ischemic heart disease, chronic airway disease, chronic rheumatological conditions, and geriatric patients suitable for primary care follow-up. These patients will benefit from a structured program of four planned visits per year, scheduled in advance.

With the establishment of this state-of-the-art center, we are poised to transform the way we manage chronic diseases. By ensuring continuity of care, we will not only improve health outcomes for our chronic disease patients but also significantly reduce their need for unplanned care. This, in turn, will enhance access to immediate care for our broader PHC registered population.

Let us celebrate this monumental achievement and the positive impact it will have on our patients' lives. Together, we are at the forefront of healthcare innovation, continuously striving to deliver the highest standards of care.

Join us in commemorating this significant milestone as we continue our journey towards excellence in healthcare delivery.

With warm regards.​