1. Commitments of The Ministry of National Guard Health Affairs
Proceeding from the Ministry of National Guard Health Affairs' vision and mission, and in order to achieve the objectives of the portal, we seek to provide the best possible services for the users of the Portal: citizens and residents, whether they are individuals or organizations. This Charter identifies the most prominent Portal’s commitments centered on:
A. Assistance and support:
The Portal includes a section for assisting and supporting those benefiting from it, this section provides assistance for the Ministry of National Guard Health Affairs Portal's visitors, taking into account that it should be adequate for the biggest potential number of visitors. For that, readable content and a variety of media materials were provided, in addition to detailed information and links to some assistance forms such as: Contact us form, FAQs, Live Chat ... and others.
B. Privacy and confidentiality:
The Ministry of National Guard Health Affairs Portal takes the confidentiality of its users and visitors as a top priority, and the Portal Administration makes every effort in order to provide high-quality services for those benefitting from it through the Privacy and Confidentiality of information documents.
C. Providing Communication and Participation Mechanisms:
The Portal Administration is committed to interacting and responding to the inquiry requests coming to it via Contact Us page. Also, The Ministry of National Guard Health Affairs provides other means of specialized quick and more transparent communication with its beneficiaries via Live Chat, which will enhance communication values, respect of the public, and cooperation of The Ministry of National Guard Health Affairs and its employees and beneficiaries of its services through reporting any cases of corruption or administrative problems or providing suggestions and ideas that will enhance the success of the work of MNGHA.
2. E-service standards
The time taken for the accessibility to the homepage and all other pages should not exceed a maximum of 5 seconds.
The time taken for the accessibility to the Portal’s homepage is an average of between 3-5 seconds.
3. Customer Responsibilities
As long as the Ministry of National Guard Health Affairs Portal is committed to providing the best possible services for its customers, there are a set of responsibilities for those customers to bear in a way guaranteeing that they have benefitted from those services in line with what the Portal Administration has planned for. Following are some details on the customers' responsibilities towards the Portal.
Users viewing these pages should abide by what is therein stipulated.
